At Garage IMMI, we strive to ensure that your orders are processed and shipped as quickly as possible. Below, you will find detailed information regarding our shipping policies, including processing times, costs, delivery estimates, and procedures for lost or delayed shipments.

What is the processing time for my order?

All orders are typically processed and dispatched within one to three business days, excluding weekends and public holidays. During peak periods, there may be slight delays, and we appreciate your patience. If there are significant delays with your order, we will notify you via email.

How much does shipping cost?

Shipping costs are calculated based on the weight of the items, the shipping method selected, and the destination. Customers can view the available shipping options and costs at checkout before completing their purchase. We offer a range of shipping methods to cater to different needs.

What are the domestic shipping options and delivery times?

We provide shipping throughout Australia, including all states and territories. Standard shipping typically takes 3-5 business days for delivery, while expedited shipping generally arrives within 1-3 business days.

Do you offer international shipping?

Yes, Garage IMMI offers international shipping to selected countries. Shipping times and costs may vary based on the destination, and additional customs fees, duties, or taxes may apply upon arrival. These charges are the responsibility of the customer.

Delivery times for international orders range from 7-21 business days, depending on the location. Customs processing may cause additional delays, which are beyond our control.

Which countries do you ship to?

We currently ship to the following countries: Canada, United Kingdom, Australia, Germany, France, Japan, China, Netherlands, Brazil, Mexico, Italy, South Korea, Spain, India, Sweden, Switzerland, United Arab Emirates, Russia, Singapore, Norway, Ireland, South Africa, Belgium, New Zealand, Austria, Denmark, Saudi Arabia, Poland, Turkey, Portugal, Czech Republic, Finland, Malaysia, Argentina, Thailand, Chile, Hungary, Greece, Romania, Philippines, Colombia, Peru, Vietnam, Ukraine, Egypt, Indonesia, Qatar, Kuwait, Hong Kong, and Taiwan.

Why are certain locations restricted for shipping?

Some regions are subject to import regulations or logistical challenges that prevent us from shipping to those areas. If you reside in a restricted location, we will notify you at the time of order confirmation. Unfortunately, we are unable to make exceptions to our restricted locations due to compliance and logistical reasons. However, we are continuously working to expand our shipping availability.

What should I do if I need to update my shipping address after placing my order?

Customers are responsible for providing the correct shipping information at checkout. If you need to update your address after placing an order, please contact us as soon as possible. While we aim to process and ship orders quickly, there may be limited opportunities to make changes to shipping details once an order has been placed.

What happens if my order is returned due to incorrect shipping details?

If an order is returned due to incorrect shipping details, it may incur a restocking fee, which will be determined by our team.

What happens if my package is lost or stolen?

Garage IMMI is not responsible for packages that are lost or stolen after they have been marked as delivered. If your tracking information indicates that your package has been delivered but you have not received it, we recommend contacting your local authorities for further assistance.

Shipping and Damage for items shipped by Garage IMMI from Garage IMMI warehouse

At Garage IMMI, we take great care in preparing your products for shipment. Many items are carefully inspected for damage before they leave our warehouse, while others are designated as "Do Not Repack" (DNR) and are not inspected.

For those items, we often enhance and reinforce the original manufacturer packaging to minimise

the risk of shipping damage.

Upon receiving your items, please inspect them thoroughly, even if the packaging appears intact, before signing the delivery receipt. If you notice any damage to the box, take photos and document the damage upon delivery. If you are unable to officially note the damage with the shipping carrier at the time of delivery, please reject the package. Once you sign for the package as undamaged, we cannot assist with any freight damage claims.

Please remember that items cannot be insured for more than their stated value.

If you need to process a damage claim, you must do so within 24 hours of delivery. After this period, we cannot process refunds, reorders, or claims.

All shipped items are fully insured; however, IMMI Garage will not be held responsible for the outcome of any claims, though we will assist you to the best of our ability.

Shipping and Damage for items shipped directly from a manufacturer or third-party distributor

We will do our best to assist you if you experience damage to a shipment from a third party. However, please note that Garage IMMI cannot control the packaging, shipping, or damage claims for any shipment sent by a third party to the customer.

We recommend following the same procedures we have in place for potential damage claims. By placing an order, you agree to adhere to the shipping and damage claims procedures of any involved third parties.

If there are any damages or issues, please let us know within 24 hours of receiving your order. We'll investigate the issue with the manufacturer and work out a solution from there to make things right.

What should I do if I haven’t received my delayed order?

While we do our best to ensure timely delivery, unexpected delays can occur due to high order volumes, severe weather conditions, or shipping carrier issues. If your order experiences a significant delay, we will notify you via email. If you have not received your package within the estimated timeframe, please reach out to our customer support team, and we will investigate the status of your order and provide you with the latest updates.

We appreciate your patience and understanding, and we are committed to providing a seamless shipping experience for our customers.