What is your Return Policy?

Our refund policy varies based on the type of product.

Incoming stock, special order, made-to-order, and pre-order items, including wheels, are final sale and cannot be cancelled, returned, or refunded once an order has been placed, except where a product is confirmed to be faulty or defective following assessment.

For standard in-stock items/wheels, you have 7 days from the date of delivery to request a return, provided the product is in brand new condition and in its original packaging. Once a product has been test-fitted, installed, or used, it is no longer eligible for return.

Approved returns will be issued as store credit only. No refunds will be provided for change of mind or incorrect purchases. Store credit amounts will exclude card processing fees, taxes, duties, shipping costs, and will incur a 15% restocking fee.

Return shipping costs are the responsibility of the buyer.

During sale periods, returns or cancellations will not be accepted once an order has been placed due to the high volume of orders being processed.

For Wheels or other items that require a deposit to order, all sales are final. Once payment is made, we immediately place your order with the manufacturer, as most require full payment upfront. If you request a cancellation, your deposit will be forfeited. If you choose to pay in full for a special order/made to order/pre-order products and later cancel, the non-refundable portion equal to the deposit percentage for that product will be forfeited, and any remaining balance will be refunded where applicable. Cancellations due to manufacturer delays are only permitted if the delay exceeds six months.

Clearance stock or any products marked as 'Final Sale' are non-refundable and cannot be returned or exchanged. These items are sold as-is, often at a discounted rate, and are excluded from our standard return policy. Please review product details carefully before purchasing. If you have any questions about an item before buying, feel free to reach out to our team.

Full-priced items and discounted items (excluding Clearance Stock and Final Sale products) purchased during a promotional event are still eligible for our standard return policy.

Faulty, Damaged or Defective Products

If you receive an item that you believe is faulty, damaged, or defective, please contact our customer service team as soon as possible with clear photos and videos, a detailed description of the issue, and your order details.

All fault claims are subject to assessment. As a first step, we will contact the manufacturer or supplier to review the issue and obtain their initial assessment before determining the next course of action. Depending on the product, professional installation by a qualified workshop or technician may be required, and we may request proof of professional installation (such as an invoice or installation report) to support the claim.

In some cases, the product may need to be returned to us for inspection and/or sent to the manufacturer or supplier for further assessment to determine whether the issue is the result of a manufacturing defect, installation error, misuse, modification, or normal wear and tear.

If the product is confirmed to be faulty due to a manufacturing defect, we will work with you to provide an appropriate resolution in accordance with Australian Consumer Law, which may include repair, replacement, store credit, or refund. If, following assessment, the product is found not to be faulty or the issue is determined to be caused by incorrect installation, misuse, modification, or normal wear and tear, the customer will be responsible for any shipping costs associated with returning the item back to them.

Please note that manufacturer assessment timeframes may vary, and we are unable to provide a final resolution until the assessment process has been completed.

Are there restocking fees for returning items?

Yes, a 15% restocking fee applies to all eligible returns. Additionally, if returned items are not in brand-new condition, extra restocking or repackaging fees may apply, or the return may be rejected. In such cases, the items will be sent back to the customer at their expense.

How do I start a return?

To initiate a return, follow the following steps:

1. Before initiating a return, please carefully review our return policy. If your item meets the eligibility requirements, please complete a Return Request Form. Our team will assess your request and respond within 48 hours.
2. If approved, ship the item(s) to: Garage IMMI, 360 Victoria Street, Richmond, VIC, Australia, 3121.
3. Once received and inspected, eligible refunds (minus applicable fees) will be processed.

Who is responsible for return shipping costs, and are there any specific conditions?

Customers are responsible for all return shipping costs. However, if Garage IMMI or its distribution partners have sent an incorrect item, we will cover the return shipping costs. All returned products must be in their original packaging unless otherwise discussed. Packaging that is damaged or deemed “unsellable” may incur a 15% repackaging fee or be returned to the customer.

What is the return address?

Once a return has been approved, customers must arrange for their item(s) to be sent to:

Garage IMMI, 360 Victoria Street, Richmond, VIC, Australia, 3121.

Please fill out a Return Request Form and include it with the returned items.

Can I cancel an order due to manufacturer delays?

Orders cannot be canceled due to manufacturing delays unless the delay exceeds six months. If a customer cancels before this period, their deposit will be forfeited.

For any further inquiries, please contact our customer service team at info@garageimmi.com.