What is your return policy?

Our return policy varies based on the type of product. Special Orders, Made-to-Order are non-refundable, and all sales are final.

For standard items, you have 7 days from the date of delivery to initiate a return, provided the product is in new condition and original packaging. Please note that for standard items, once a product has been test-fitted, installed, or used, it cannot be returned.

Incoming stock items, excluding incoming wheels, that are not classified as Special Order or Made-to-Order may be canceled within 7 days of the order date for a full refund, subject to a 15% restocking fee. Cancellations will not be accepted after this 7-day window.

At this time, we do not offer exchanges; only refunds are available.

For Wheels that require a deposit to order, all sales are final. Once payment is made, we immediately place your order with the manufacturer, as most require full payment upfront. If you request a cancellation, your deposit will be forfeited. Cancellations due to manufacturer delays are only permitted if the delay exceeds six months.

Clearance stock or any products marked as 'Final Sale' are non-refundable and cannot be returned or exchanged. These items are sold as-is, often at a discounted rate, and are excluded from our standard return policy. Please review product details carefully before purchasing. If you have any questions about an item before buying, feel free to reach out to our team.

Full-priced items and discounted items (excluding Clearance Stock and Final Sale products) purchased during a promotional event are still eligible for our standard return policy.

Are there restocking fees for returning items?

Yes, a 15% restocking fee applies to all eligible returns. Additionally, if returned items are not in brand-new condition, extra restocking or repackaging fees may apply, or the return may be rejected. In such cases, the items will be sent back to the customer at their expense.

How do I start a return?

To initiate a return, follow the following steps:

1. Before initiating a return, please carefully review our return policy. If your item meets the eligibility requirements, please complete a Return Request Form. Our team will assess your request and respond within 48 hours.
2. If approved, ship the item(s) to: Garage IMMI, 360 Victoria Street, Richmond, VIC, Australia, 3121.
3. Once received and inspected, eligible refunds (minus applicable fees) will be processed.

Who is responsible for return shipping costs, and are there any specific conditions?

Customers are responsible for all return shipping costs. However, if Garage IMMI or its distribution partners have sent an incorrect item, we will cover the return shipping costs. All returned products must be in their original packaging unless otherwise discussed. Packaging that is damaged or deemed “unsellable” may incur a 15% repackaging fee or be returned to the customer.

What is the return address?

Once a return has been approved, customers must arrange for their item(s) to be sent to:

Garage IMMI, 360 Victoria Street, Richmond, VIC, Australia, 3121.

Please fill out a Return Request Form and include it with the returned items.

Can I cancel an order due to manufacturer delays?

Orders cannot be canceled due to manufacturing delays unless the delay exceeds six months. If a customer cancels before this period, their deposit will be forfeited.

For any further inquiries, please contact our customer service team at info@garageimmi.com.